FAQs

❓ Frequently Asked Questions (FAQs)

🔹 What are Show Plates?

Show plates are custom number plates designed for display or off-road use only. They do not meet UK road legal standards and must not be used on public roads.

They’re ideal for:

  • Enduro/motocross events on private land

  • Track days

  • Garages, bike shows & photography

⚠️ These are novelty/show-use products only. We accept no responsibility for misuse on public roads.

🔹 Can I amend or cancel my order?

We offer a fast turnaround, so once your order is placed, it may be difficult to make changes.

If you spot an error, contact us immediately. If your order hasn't been processed yet, we'll do our best to assist.

🔹 What payment methods do you accept?

We accept:

  • All major debit and credit cards

  • PayPal

  • Apple Pay

  • Google Pay

All payments are processed securely.

🔹 Do I need to provide documentation?

No documents are needed.

Our plates are not road legal, so you do not need to upload proof of ID or registration. Just customise your design, add it to your basket, and check out.

🔹 I haven’t received my order confirmation?

Order confirmations are emailed within 15 minutes of purchase.

📌 If you don’t receive one:

  1. Check your junk/spam folder

  2. Still missing? You may have mistyped your email address

Please contact us at info@flexiplates.co.uk with the name on the order and we’ll resend your confirmation.

🔹 Do you offer a warranty?

Yes — all Flexi Plates come with a 30-day warranty, provided they’ve been fitted correctly.

Our plates are made to last, but due to the nature of off-road use, some wear and tear is expected.

📧 If you have any issues within 30 days of dispatch, please email info@flexiplates.co.uk with:

  • Your order number

  • Clear photos of the issue

We’ll get back to you as quickly as possible.
👉 Need help fitting? Click here for our fitting instructions.

🔹 When will my order be posted?

We aim to dispatch all orders within 24 hours but usually on the same day if placed before 9am. During busy periods, dispatch may take a little longer as each item is custom made to order.

Please allow extra time during peak seasons such as Bank Holidays, Christmas, or promotional sales.

Note: We do not process or dispatch orders on weekends or Bank Holidays.

Shipping time is on top of this processing window.

You'll receive a shipping confirmation email as soon as your order is dispatched.

🔹 What delivery options do you offer?

At checkout, you can choose from the following Royal Mail services:

Service Tracking Estimated Delivery
Royal Mail 2nd Class ❌ No 3–5 working days after dispatch
Royal Mail 1st Class ❌ No 2–3 working days after dispatch
Royal Mail Tracked 48 ✅ Yes 2–3 working days after dispatch
Royal Mail Tracked 24 ✅ Yes 1–2 working days after dispatch

📌 Orders placed before 9am are often dispatched the same day.

⚠️ Important: Choosing an Untracked Service

📦 If you select 1st or 2nd Class (untracked) postage, please be aware we cannot provide delivery updates once your item has been dispatched.

For peace of mind and delivery updates, we recommend choosing a Tracked 24 or Tracked 48 service at checkout.

We cannot accept responsibility for items lost or delayed via untracked methods but we will of course do everything to help.